Shifted store visits from compliance audits to a developmental coaching model.

Mapped a comprehensive KSA framework across business functions, creating role-based subcategories and measurable ability statements.

Designed structured observation and performance assessment tools to identify execution gaps.

Developed a root cause analysis methodology that guided leaders from observation to actionable solutions.

Created coaching dialogue guides, reflection exercises, and performance support resources to improve coaching effectiveness.

Built structured action planning tools that increased leadership accountability and execution consistency across stores.

Created the first standardized Party Service assessment with measurable criteria and a five-point scoring system to objectively evaluate the Party environment.

Developed a supporting eLearning calibration program to ensure Team Leads and above consistently applied scoring standards.

Implemented monthly Party assessments for every Manager on Duty, creating ongoing visibility into service execution across the business.

Integrated Party scores into the Store Visit framework, giving District Managers objective data to coach teams, identify opportunities, and measure improvement over time.